Shipping policy
Shipping Policy
Thank you for shopping with us. Below you will find everything you need to know about how we process, ship, and deliver your orders.
Processing Your Order
We aim to prepare all orders within 1–2 business days. Please note that we do not process or dispatch orders on weekends or public holidays.
During busy periods, such as sales events or holidays, dispatch may take slightly longer than usual. If your order is affected by a significant delay, we will reach out to you by email. Orders received after 5:00 PM local time will be handled on the following business day.
Shipping Options & Estimated Delivery
The shipping cost for your order is calculated automatically and shown at checkout before you complete your purchase.
Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days
International Shipping: 7–21 business days
Please keep in mind that delivery times are estimates. Delays can happen due to carrier issues, weather, or other factors outside our control.
Tracking Your Shipment
Once your order has been dispatched, you will receive a confirmation email with your tracking number(s). Tracking updates usually become available within 24–48 hours.
If you have not received tracking details within 3 business days of placing your order, please get in touch with us.
Shipping Within the Country
We deliver to all domestic addresses. At this time, we are unable to ship to P.O. boxes. If you use a P.O. box, please provide a physical address at checkout instead.
International Orders
We ship to selected countries and regions. Please be aware that international orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the buyer's responsibility and are not included in your order total or shipping cost. We have no control over these fees and cannot estimate their amount in advance.
Since customs regulations differ from country to country, we recommend contacting your local customs office for more details.
Lost, Damaged, or Stolen Items
We are not responsible for products that are damaged or lost during transit. If your order arrives damaged, please contact the carrier directly to file a claim. We recommend keeping all packaging materials and damaged items until your claim is resolved.
If your tracking shows the package as delivered but you have not received it, please contact the carrier to investigate.
Returns, Changes & Cancellations
For details on returns, exchanges, and cancellations, please see our Return Policy.
If you wish to change or cancel your order, please contact us within 24 hours of purchase. Once your order has been shipped, we are unable to make changes or cancel it.
Service Interruptions
Delivery times are estimates and cannot be guaranteed. Orders may be delayed by events beyond our control, including but not limited to extreme weather, natural disasters, carrier disruptions, or peak holiday seasons.
Questions?
If you have any questions about this Shipping Policy, please reach out to us using the contact details provided on our website.